Originally Posted by WPH
I've successfully submitted two claims now, one T&S and one advance. Having had the advance paid in to my account and been on my trip I rang JPA to find out how to link my claim to my advance and I was told that they didn't know and to submit a query online!
Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance!
Sounds a little strange to me, can anybody confirm that this is correct?
Yup, at the moment anyway. Had the advance - paid into bank within the 4 day rule. Did the trip - put the claim in - also paid into the bank inside 4 days. The excess will be recovered from the next pay run after the 31 day reconciliation period, so about 6 weeks interest on the dosh!
See also the "I'me not going on a det" thread.