I've successfully submitted two claims now, one T&S and one advance. Having had the advance paid in to my account and been on my trip I rang JPA to find out how to link my claim to my advance and I was told that they didn't know and to submit a query online!
Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance!
Sounds a little strange to me, can anybody confirm that this is correct?