Hey Keg - it is good to be able to agree with you! Miracles do happen. It is refreshing to see some acknowledgement of the contribution made by most ground staff to keep the wheels turning. Most crew would have no idea about what goes on behind the scenes, the hours put in and so on. It is true that it MAY appear staff are under-utilised but wouldn't some wailing and whingeing if there wasn't anyone around to meet the requirements of crew when they happened by QCC to clear their mail or whatever? There will always be fat, as in all large organisations, but so much has been trimmed from Qantas I really don't know what GD and his mob can now achieve without a lot of out-sourcing. Either that or he has presided over a bloated bureaucracy in which case the Board and its Executive team deserve censure.