And for those of us overseas with no access to a JPA terminal and giving up calling the helpline after a 15 minute international call, how do we claim for the phone bills? Finally got a pay statement on 16th long after the charter arrived and now it is clear where they have screwed up. I just can't tell anyone about it and have to hope they will realise eventually.
And what exactly happens to EDS when they fail to meet the standards laid out in their charter? Oh well, it was only a target - and they missed! Maybe their top executives will only get a 90% bonus this year as a punishment.