Originally Posted by Where R We?
You might have to wait on the phone for a long time, I hung on for 1hr 20 mins today! I had held for 30mins and thought b*gger this, I will see how long it takes to answer...
I will raise a formal complaint as 80 mins is definitely not 50 secs and these things need to be highlighted. I got the fax number for formal complaints from my OC PSF.
WRW
You couldn't PM me that complaints number could you? I had a total of 33 minutes on hold the other day trying to sort out an HTD problem. JPA hung up on me at the 12 minute and 21 minute points and when I finally got through the girl on the other end couldn't answer the query I had and that I should take it up with my PSF. She then advised me that there was no "complaints" option.
I wanted to put in a formal complaint as the system is not doing what it was contracted to do and we should all ensure that the complaints system is fully exercised.