Originally Posted by Mike Jenvey
One of the recommendations was that a written warning (Yellow/Red card system) should be passed to the pax in question to avoid any legal issues over recovering costs of diversion, subsequent claims that the pax wasn't notified of the likely action
Have seen these handed out by cc to disruptive pax, unfortunately they were not in the pax's language so a waste of time.
Does Miss Marzipan speak English ?