For a company that exists in a business that relies on customer service ,QF seems intent on shooting itself in the foot on a continual basis. It is hard for people to show enthusiasm and focus on the customer when they are constantly besieged by the company with threats of job cuts ,relocation and erosion of pay and conditions.
The latest (dis) engagement survey shows this and will be of no surprise to anyone employed by the company with the exception of the top echelon who travel between Mosman and Mascot in a Porsche with GPS navigation .
There are a number of questions that each and every department in QF could ask regarding various policies and decisions if given the chance but in all probability never will.
This thread titled QANTAS MANAGEMENT:ADDING VALUE could not be more accurate but it is only the value to the bonus’s of the few that is being increased not the share price or inherent value of the company.
Last edited by lowerlobe; 17th May 2006 at 01:55.