Hey!...get with it guys!
Back in 64', when I joined this illustrious industry of ours, an ex Biggin Hill Spitfire pilot was my Captain on the DC3 when I started my line training with Ansett.
One of the first things he said to me was:
"Son, always remember, the Airline is not here to service the public, the public is here to service the Airline".
42 years later, how true still is that statement?