Correct, I am a client not flight crew. I was making an observation as it seems there is much unhappiness within the organisation and it filters through to the passengers when you travel.
Furthermore the number of posts I have made does not mean I don't understand the system. I was flying BOAC, DAN AIR and many others in days when service and reputaion counted for something. Complaining to customer services got me a standard letter so I just can't be bothered to pursue it - press one , press 4 , press 3, press eject !
Dont' use safety as an excuse either, anyone can do that , you have rules to follow or the CAA will ground you.
Accept that moral needs to be looked at and that all the meetings and more meetings and more meetings about the meetings etc will not solve it.
Give your guys something to smile about in the morning and see what happens to your profits then. People make a business work and thier attitude and actions determine the success of that operation.
At Virgin they are nice and make an effort even if they might have the odd flight attendant who doesn't like flying they seem alot more interested.
PS Also their transatlantic flights are done with four engines not three !