Have had the JPA Customer Care Charter if that counts...
In fact I went up to the admin staffs' hideout to see if I could get an address of someone who might have an orifice in which the said document could be appropriately inserted. Unfortunately it was shut as they were away team building...
Have to say, those personnel still at work in admin were very helpful and sympathetic, but it does give the impression of management "fiddling whilst Rome burns..."