As an interested party (RN, the next victims in this sorry tale), it is interesting to see how the venerable Wing Commander is more concerned at rubbishing the "whingers" than with turning on the people whose fault this all is. As for promising a solution "by the end of the week" - it will be interesting to see what he classes as a "solution" - will it be restitution of the self-service function, or will it be extending the working hours outside normal UK Office hours? Having seen the latest of the regular SITREPs for the system, and the attached memo which details a poor crab's efforts to get a travel claim processed, I would suggest that the Wing Commander should look to support his people, not to defend the company which has provided this shower of sh1t.
The RN top levels are fully aware of all this, and look in on Pprune, Rum Ration, ARRSE and other sources on a regular basis, and at the moment the nervous laughter is becoming quieter and quieter....