Hey, I got paid a 'promotion grant' this month. The last time I got promoted was 9 years ago (it also said this on the pay staement) and unless someone knows something I don't, then I don't deserve this. However, I am still £700 down on this month's pay overall and despite calls to service centre (approx 5 mins wait to be answered), all that has happened is that I have been passed from one person without any knowledge to another.
I am not suggesting it is the fault of the individuals, but the system which for economic reasons does not train properly. They (and I) were always polite, and they were very dutiful and tried their best, but they clearly could not answer any questions without asking someone higher up the chain what to do. Why have a service centre (helpline) full of people who cannot help??????