I think that JPA in theory is a good idea very badly implemented. Not only do we have to do our own admin! now the terminology that we know and love has changed too. its no longer Scribblies but HR at one end and no longer a claim but a capped actual at the other? thank god i havent had to submit any claims yet.
I think the change should of been made in four steps, unfreezing by making us aware how inadequate the old system was then-changing implementing the new system i.e everything thats not happened so far-refreezing communicating how the changes have rectified the problems of the old system i.e how good it works and how much better off we are-evaluating check feedback from the masses and go to the AOC's cocktail party
quote:Kurt Lewin says "JPA is about much use as an handbrake on a canoe!!"