Don't know what you are all moaning at, just read my JPA charter, its all quite clear and help is easily too hand as their purpose is 'To deliver excellent pay and personnel administration services.....' They aim to answer your call within 50 seconds........
Wonder why it was sent to my house when my pay statement has to go to work?
Wonder why my mate did not get paid this month because they reckoned his DOB was in 2012?
Still could be worse, could have eaten the Spurs lasagne, could have been a fly on the wall of the ODPM, could have been a scribbley but then nothing is that bad, is it?