EDS JPA RAF
An EDS JPA staff member told me the following.
None of us here have any respect for our employers or senior management at all. This fiasco that it JPA has only confirmed to us that EDS are in this game for the money and nothing else.
To let you guys understand what's going on in Glasgow, the JPA section are a small newly formed group of people numbering in total 34 (not counting the pensions side of things which has it's own problems) including the managers. Probably there are about 30 admin staff who have only had 3.5 days training on the oracle system (not on RAF pay and allowances) before the 20th March. They are also from an army background and most of them haven't a clue about the idiosyncracies of the RAF. They were led to believe that this system would work just as you were and no contingency was ever built in to handle the number of phone calls that have (understandibly) been coming in to them. The Glasgow JPAC enquiry centre staff feel they haven't been trained well enough to cope with the calls and as you know they have been taking names and numbers for some of the processing staff to get back to you with the answers to your queries. It is not helping that the managers refuse to answer their own phones and tell staff to lie to people about when they can expect a call back. All this at the time when the staff need to be inputting all the element entries for the supplementary pay run on the 15th. Yes there has been overtime but with an average staff wage of under £15k it is not the huge amounts you may imagine. That is always assuming that staff are not so disgusted at the end of the week that they can't wait to see the back of the place. As a final word all I can say is that the staff have complete sympathy for your terrible situation as they have all been shafted by EDS for 4 and a half years now - they know what it feels like. They are getting nowhere with their management who are all in denial of any problems. The staff at EDS Glasgow would like to remind you that payment of any bank charges incurred can be claimed back through your unit HR and that if they were allowed to, I'm sure they would urge you to contact your MPs