FFP, Hoots,
Thanks - I don't know of if there is an "official way" anymore, and I haven't wasted breath trying to contact JPAC as I've watched many others try and fail. However, the method has worked for a number of people here, at least it seems to get the approval of the allowances clerk who rubber-stamps the claim for payment by BACS. Until we get some sort of easily accessible user manual (not a daft eLearning package that only shows you how to claim a taxi fare to Whitehall) I'll stick with anything that works!
BluePeterBadge,
I know that people like you have been dropped in it just as much as us, and I take my hat off to the countless scribblies who are burning the midnight oil banging their heads against a brick wall to get things at least passably functional. However, personally I took SS's post to mean the software testers who are supposed to check the interfaces of new applications for bugs. There is always a danger when you use "HR professionals" rather than Jo Bloggs users in such cases because what the professionals consider straightforward and self-explanatory is just barking mad to you or me. Case in point (as has been mentioned by someone else I think) - the wonderful torch widget thingy. How easy is it to click on the torch, enter "%" as a search wildcard and then select an answer from a list of two possibles. I haven't seen any other good application that uses something as tortuous to say Yes or No.
D4R