Jetsbest,
Very well said....
I have read about a number of famously successful generals 'dividing and conquering' enemy armies. However, I have never heard of a general who has achieved success by 'dividing and conquering' his own.
This approach is destined to fail... Some may see it as good business acumen....they need to look beyond the numerals and figures indicative of the short term report card. Valued and engaged staff members have been and always will be the key to success in such a competitive service industry.
The Board of Directors and shareholders must wake up and quickly, before the company and brand are damaged beyond repair.