on a slightly different note here is something from
http://www.brecorder.com/index.php?i...term=&supDate=
PIA's flight services department gets ISO 9001:2000 certification
KARACHI (May 05 2006): Pakistan International Airlines (PIA) earned another laurel with the award of ISO 9001:2000 certification to its Flight Services Department.
The award was presented at a prestigious ceremony held at the PIA Head Office where ISO 9001 award shield was presented to PIA Chairman Tariq Kirmani by Bureau Veritas Quality International (BVQI) CEO Abul Kalam Siddiqui.
The PIA chairman was briefed about various quality improvement initiatives being undertaken by the PIA under his guidance during 2006.
Kirmani said the process of ISO 9001:2000 Certification of Flight Services Department had resulted in significant improvement in the quality of services.
However, he emphasised that PIA had still a long way to go to achieve its goals of customer service excellence.
He called for adopting best business practices and incorporating more effective controls in key PIA service delivery areas.
Copyright Associated Press of Pakistan, 2006