Originally Posted by bruppy
Quote "You may want to go back and read the post properly. I said and I quote "The ID expiry check"
At the time when I worked at STN, FR didn't have online check in and still don't for many of their routes, so the expiry check will be carried out at check in and not at the gate."
I stand by my remarks that the Passport/ID check is done at the gate & Must include the expiry date, it is simple to do. INET is here now for all FR routes (according to Joanna Brady) & will cause larger issues as it becomes more popular, FR are sending out more hand baggage sizers/scales for use at the gates & that will be another thing to have to contend with, secret is though to get a holding lounge & call the pax as the aircraft is on finals. Re the excess charges I think FR will not be happy to think that your not charging fully for excess (by the way our flights are full & we still charge for excess & close on time. the system works if the staff are well trained) & eventually you will be taken to task about it, we were a few years ago!!!
Passengers
will stand aside if asked & yes we check in pax of all differant nationalities & the Chinese are currently the worse regarding hand baggage, we've had staff assaulted at the gate by a Chinese women who dared to stop here and asked for excess.
This 10 minute boarding, did it include pulling the B/cards & inputting them into the system? I still cannot see how that was done without help!!
Hope you read this before leaving shift & here's your dummy that you spat out. Night Night
FR got that sorted quickly. I was unfortunate enough to fly with them 2 weeks ago and the online check in list was very short indeed. Now they've got a full house. Yes, I agree that with online check in, the passport should be more thoroughly checked but for an airline that does not offer that facility then I stand by my previous comments that it should be done at check in and not at the gate. With such short turnarounds you don't have time to scan passports or ID cards for all these details.
Pax won't stand aside all the time... remember it's a budget airline with budget travellers. I have had and also witnessed some big arguements. 1 pax I dealt with even walked out of the terminal building. I didn't quite get that one as he was flying home to Brussels ??!!
We were all monitored on our excess and every month I got pulled in about it (this was 2 years ago now). Those of us that didn't always bother charging got the flights closed on time whereas those that charged thousands over the period of a month could not close flights on time without assistance as I mentioned above. Of course, as much as the management were told this, they failed to see it.
With FR, there are 2 of you at the gate. 1 gate agent and 1 cabin crew member so yes, you have help. Inputting them into the system? Not at STN, piece of paper with 189 numbers and a pen.... FR aren't yet computerised there.
Thanks for the dummy, I wondered where it had gone
