Originally Posted by bruppy
Op's Six, if you don't mind me asking "What planet are you on"??
The passport/ID check
HAS to also be done at the gate, its your companies final check to stop a 2 grand + fine coming back to you, Check in staff are human after all and can make mistakes + with INET check in starting the gate is the ONLY place this gets checked!!, remember the check in agent may be a Newie & out of the 80 pax they've checked in they make 1 mistake, It's then your job at the gate to bail them out, remember your all the same company any screw up's tarnish the whole companies image.
Excess has to be charged for & every kilo at that, remember airlines are sending more & more mystery passengers through to look for issues such as Excess, continual bad reports from them can mean loss of contracts & the inevitable loss of jobs that go's with it. if a passenger wants to argue about being charged excess then ask them to stand to 1 side & get the DM or Pax Svcs Supvr to deal with them, takes what 15 seconds max & the C/I agent is still checking in.
Sorry but there is no way that you can turn up 10 mins late on a 20 min T/round & still be able to board 130+ pax for STD, thats Bullsh1t & is an insult to the thousands of us who every day check in & dispatch flights on time, if it were that easy then we'd all be out of a job tomorrow.
Sorry I seem a bit peeved but nights do that to you, Keep the faith
You may want to go back and read the post properly. I said and I quote "The ID expiry check"
At the time when I worked at STN, FR didn't have online check in and still don't for many of their routes, so the expiry check will be carried out at check in and not at the gate.
Excess- whilst the airline say charge for every kilo, I've worked with people like that and they CANNOT check in a 130 flight let alone a 189 without a 3rd person to assist. All good and well but in the peak period there are no spare staff and so the flight closes late. As you know, if check in closes late, the flight goes late, all for a bit of excess.
When the pax wants to start an arguement over excess charges, I think you'll find they don't all just step to one side and wait patiently whilst a supervisor/manager comes to speak to them. Most will go on and on, holding up the check in process for everybody.
Have you ever checked in an Italian with excess? They speak to you in English and then bang... you inform them of the forthcoming charge. All of a sudden they lose the ability to understand you and refuse to pay. A long arguement then follows.
I don't deal in bullsh!t. On that particular day, I screwed my timings up and was late. A duty manager had opened the satelite doors for the inbound pax and off they got. I then turned up 10 mins late and boarded the oubound pax. The flight was closed around 5 mins early but it still didn't stop the impending bo!!ocking. I wil add though that it was a 25min turnaround as are all of FR's (although I have done 20mins at the request of the despatcher before)
To conclude; I also do nightshifts, in fact I'm still at work as I type and will be for 3 more hours yet. However I'm not ratty as you seem to be so may I suggest that you get back in your pram?