Originally Posted by OpsSix
The ID expiry check is done at check in and not whilst boarding.
With rgds to 130+ pax in 20 mins, if you can do the job quickly then it can be done. I was 10 mins late to a gate once, boarded the flight and still closed it early.
I was the only person in our team to not use the tannoy as I found that with so many announcements being made, nobody listened to them. Instead I stood half way down the line of pax and said what I had to say at the top of my voice. They all shut up, stood and listened and the boarding procedure was nice and easy.
You need to be fast to do a decent job.
At check in, if you insist on charging excess baggage at every given oppurtunity then you won't close a flt on time, simple as.
At the gates, if you insist on scanning everyones ID with pinpoint precision then you won't close a flt on time.
You also need to be ahead of yourself with rgds to missing pax. As soon as you know who's missing, get the bag numbers and get the ramp guys looking for the bags. If they are still missing when you are ready to close the gate then it turns into a race between the pax arriving and finding the bags. Basically don't leave it until the end, get it done whilst you can.
Op's Six, if you don't mind me asking "What planet are you on"??
The passport/ID check
HAS to also be done at the gate, its your companies final check to stop a 2 grand + fine coming back to you, Check in staff are human after all and can make mistakes + with INET check in starting the gate is the ONLY place this gets checked!!, remember the check in agent may be a Newie & out of the 80 pax they've checked in they make 1 mistake, It's then your job at the gate to bail them out, remember your all the same company any screw up's tarnish the whole companies image.
Excess has to be charged for & every kilo at that, remember airlines are sending more & more mystery passengers through to look for issues such as Excess, continual bad reports from them can mean loss of contracts & the inevitable loss of jobs that go's with it. if a passenger wants to argue about being charged excess then ask them to stand to 1 side & get the DM or Pax Svcs Supvr to deal with them, takes what 15 seconds max & the C/I agent is still checking in.
Sorry but there is no way that you can turn up 10 mins late on a 20 min T/round & still be able to board 130+ pax for STD, thats Bullsh1t & is an insult to the thousands of us who every day check in & dispatch flights on time, if it were that easy then we'd all be out of a job tomorrow.
Sorry I seem a bit peeved but nights do that to you, Keep the faith
