I've been faffing with this thing all day trying to submit a relatively simple claim. I am computer literate and, like the vast majority of the RAF, fairly intelligent.
This software is immature and in places highly counterintuitive. Given that Oracle HRMS is successfully in use elsewhere, it seems clear that the RAF version (with all those patches to ensure it is as rigid & inflexible as the clowns that it is replacing) has not been properly tested. I am amazed that this thing has been approved to go live when the basic HMI aspects are so poor. I wonder if the testing actually involved doing thigs like entering a cross-section of real 1771s (including the complicated ones) using real Servicemen (no, not the 'HR Professionals') to flag up problems like the hire car fuel issue.
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