Originally Posted by TotalBeginner
I'm sorry but I totally disagree. You may think that pulling cards as fast as you can means being "well trained" but I do not. I do not believe that you can achieve a 20min turn-around single handedly, and only sacrafice boarding groups and a friendly service. If you have not cross-checked names on boarding cards with those in the passport, and checked the photo, then you have not done your job properly!! I really don't know how PSA's can relax, knowing that they have allowed an aircraft to depart without being 100% certain that every single piece of baggage on board, is accompanied by the same person that introduced the bag into the system at check-in!
firstly, after many years experience it IS possible to have an aircraft boarded and departed in 20 mins, as a dispatcher with passenger service experience i have very often completed the loading report, waited for the flight to close, do the loadsheet, offload pax and board 130+ pax by myself,
being a total beginner you cant see how this can be done, but don't tell people like me we are not doing our job properly.
if you organise your pax at the gate they will have p.p open at picture and boarding cards ready
step 1. look at pax as they approach
step 2. look at boarding card, move eyes down you will be checking name with in 2 second time span, you have already looked at pax and so can verify they match picture.
step 3. pull boarding card hand to pax and away they go...
becareful telling people they arent doing their job properly especially if you are new.....we take offence and dont forget