The routing software on the helpline has now broken down too...FFS...so I have to wait for the first available agent.
Found this out while trying to sort out an expense claim and on page 2 of 3, when I clicked on the 'Details' button, I get an error which means I have to contact the SysAdmin.......
Edit: And then the w*****s hung up on me!
Edit2: 24 hr wait for them to come back to me.........