Originally Posted by Pax Vobiscum
I must admit I don't understand the attitude. If you've got a spare seat and it's catered, why not improve customer satisfaction by upgrading a frequent flyer? Because it may upset those who have paid (read: who's company has paid) for their seats??
Lol i'm guessing you're not a multi millionaire businessman with an attitude like that either!
These days my airline only caters for those on board, to save costs of course so no meals go to waste, so that solves the 'if it's caters' arguement.
It's all about protecting your product and making sure the exclusiveness of flying in the higher classes isn't dissolved by filling them up with people who haven't paid to sit there.
Also, frequent flyers really would book in lower classes knowing they'd get upgraded, they really would because everyone likes getting something for nothing.