After a few beers I decided to reply to an email about JPA addressed to me as a 'customer'. In my brave state I explained that I was not a customer but a serving military officer. Anyway I have received a very nice letter putting my opinions straight, explaining how JPA is the future and how I am indeed a customer. Call me stupid but I thought customers could shop where they fancied and if the product was faulty they could ask for their monies back?