JessTheDog: Does the rule still apply about repayments of overissues (etc) being limited to four days pay per month?
Jess, we're dealing with people who overlooked bank holidays - do you really think they've thought about overissues?
I would imagine the chaos - good and bad - will continue for a couple of months. Once 'unexpected' problems like leave and pay have been dealt with, we can move towards a pre-April level of service towards the end of the year...hopefully
this year.