TightSlot, I agree. Meant though I hope they dont become a benchmark for customer service levels! That doesnt bear thinking about, but I fear that in Europe it is a situation we are edging ever closer to.
Con-trail I agree, Ryanair are once again using their sheer size to bully the customers on whos side they so often claim to be on. I think also (not 100% sure though) that they employ lawyers full time to deal with such court cases, therefore would be paying them a wage anyway, and not on a "per trial" basis. Luckily I have never had serious problems with FR (except a cancelled flight but was reaccommodated on one a couple of hours later) and I honestly think that despite having a lawyer in my immediate family would just let the matter go. Just the type of mug Ryanair screw on a regular basis
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