PPRuNe Forums - View Single Post - Clearing in...it's all rubbish!!
View Single Post
Old 28th Apr 2006, 15:28
  #5 (permalink)  
flyblue
 
Join Date: Nov 2000
Location: Europe
Posts: 3,261
Likes: 0
Received 0 Likes on 0 Posts
We had exactly the same problems 2 years ago when we changed the Medium Haul services completely (to rearrange it at -1 CC).
1 Month of complete madness, followed by 2 Months of insanity, which in turn were followed by 3 Months of adjusting and stabilizing. Things changed and adjusted over time. The Cabin Chiefs wrote tons of Cabin Reports, and eventually the geniuses in the offices got tired of reading always the same things and changed the standards. The positive thing was that the Supervisors sent by the company to monitor the timings and feasibility told us not to overdo it and rush too much because they needed to check the normal situation, taking also into account the problems that might arise in the cabin. Let's also say that we were very good at sending the Supervisor's way every passenger with a complaint A Cabin Chief told me about an occasion on which the whole Business class pax had given the Supervisor back their fidelity card

Be patient, it will take a little time, but it will fix.
flyblue is offline