Here's today's happy little extract from the JPA (Non) Operational Bulletin
System performance issues continue and there is no predicted date for resolution. Today’s attempts (Monday, 24 Apr 06) to provide some access to self-service failed and it is likely this situation will continue until fixes to the performance issues are implemented. Rather than persist in our attempts to get self-service users onto JPA with little likelihood of success, we wish to adopt the following plan for Tue 25 Apr:
a. 0700-1700 - HR professional users provided with access
b. 0700-1700 - Payroll allowed access
c. 1700-2300 - AFPAA - payroll and other technical diagnostics, etc
As we do not know when the performance issues will be resolved, we are now planning for a second round of contingencies based upon the following and with a planning assumption that they could be in place until 12 May 06:
a.An opportunity for unit HR staff to represent issues from their unit personnel to the Enquiry Centre and JPAC Back Office.
b. The provision of some administrative functions such as expenses.
The basis of the contingencies will be that they are linked to pay and allowances and that is where our priority must lie.
Hard copies of pay slips were printed and dispatched to units today from where they will be distributed under unit arrangements. Before seeking to contact the Enquiry Centre on a pay related issue, individuals should seek to obtain their hard copy pay statements first.
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Hard to know where to begin, isn't it?
