Thanks for all the recommendations!
Good to see that there's agreement about
Symantec (Norton) being useless. Your info explains a lot about my computer woes since joining Tiscali Broadband with Norton "Security" as a "special offer" add-on. I asumed it was just linked to being on Broadband and collecting more viruses. Experiments based upon your info suggest that Norton is causing a lot of the problems, not viruses!
Tiscali are no better. Their help "service" is staffed by people who don't take the time to read previous messages. As a result you end up in a closed loop situation, discussing, over and over again, the same suggestions and failed results!
Tiscali also keep trying to pass the buck onto Symantec (Norton) and play me off as a go-between. I bought the product from Tiscali....they should sort ant defects (even if
they have to contact the manufacturer).
Tiscali are OK until something goes wrong.
In short, IMHO, steer well clear of Symantec (Norton) and Tiscali.
Lots of thanks again for all the advice!