The Easyjet staff were next to usless..., the Swissport staff even worse
If the delay occured at Stansted, all of the staff would have been working for Swissport, even those wearing the Easyjet uniform. If your delay exceeded 2 hours, then I really don't understand why LRV's were not issued. Easyjet's ground handling manual states that for a delay of more than 2 hours, 3.00 GBP must be issued to every passenger, and then for every 2 hours subsequently, provieded that the ETD is more than 40min away. i.e. you will not recieve a refreshment voucher if the flight is due to depart in less than 40minutes. The airline believes that it is easier in these circumstances to provide the equivillant refreshments on board.
At Stansted, Easyjet LRV's are issued by swissport. They do not have to be authorised by the airline, as per the GHM above!