Many thanks to you all for the information.
Getoutofmy galley..., thanks for the number..., only trouble is that the 0871 number does not work from outside UK. As I am chasing this issue from outside the UK, I am getting nowhere fast.
PPRuNe Radar..., Thank you for the information..., on reaching my destination, I obtained a copy of the EU regulaton 261/2004, and quoted chapter and verse as to their non-conpliance in my original complaint, which was forwarded to Easyjet the day after the incident. I will be following up your pointers in an attempt to get some satisfaction from easyjet on this matter. I have now printed a copy of 261/2004, and will keep this with me in future, as I still fly regulary around Europe.
The SSK...; Thank you also for your contribution. My aim here is not compensation, but to get Easyjet to ensure something like this does not happen in the future..., though I am not holding my breath.
I have been involved in the movement of walking freight and the normal sort in one way or another (within the military AT fleet & A&D Industry) for 40+ years, and never have I experienced such tardy and disorganized service. A little communication, and some basic organization would have made this delay, whilst not acceptable, at least bearable. The Easyjet staff would not reveal the Easyjet Luton Ops number to me, and claimed that they did not know the formal passenger complaints process. On requesting the presence of the duty manager, the Swissport official gave me the same runaround. Totally unacceptable!!
I will feed-back any successes or otherwise...,
GengisK
