Good crm can be categorised as follows: (CAA)
Co-operation - teambuilding, consideration, supporting, conflict resolution
- Leadership/Managerial Skills - assertiveness, providing & maintaining standards, planning & coordination, workload management
- Situational Awareness - anticipation, awareness of system, environment
- Decision Making - problem definition & diagnosis, generation of options, risk assessment, choice of options, review of outcome
Having one of my colleagues referred to as a t*sser by a cc member causes me to dig deeply into my 'co-operation' resources as listed above, that's all.
It's best we all leave this now, I guess.