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Old 23rd Apr 2006, 17:27
  #17 (permalink)  
flyblue
 
Join Date: Nov 2000
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flybywire,

actually they are not specifical CRM reports, but general reports (anonymous of signed) where one can underline the part that seemed worth reporting, in this case bad communication (ergo bad CRM).

Just to be clear here, the problem was not to demand an explanation to the F/D, but that as part of the crew we must be aware of what's going on to recognise a possibly dangerous situation, or one requiring our attention. In the case of the Dryden accident, the CC didn't report the pax's remark about ice on the wings (that might have saved many lives) because she had been rebuffed for doing so by another Captain in the past. So if we are told that "it was nothing" when patently it was something, we risk to file a wrong information in our experience baggage. And, last but not least, trying to safeguard someone's "pride" by trying to conceal the truth, along with a wrong order of priorities, might give the wrong impression that a wrong manoeuvre is a "mistake" while the Human Factors teach us there's no "mistake" but a series of events leading to a wrong manoeuvre.
Luckily it's been a big leap forward since that way of thinking.
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