I don't mind Symantec as far as their support goes, however I absolutely despise Norton Internet Security. I had a perfectly good computer and it was an incredible drain on it - most software was only running at about 30% of the speed it should have done due to NIS hogging the memory. I got rid of it and instead installed Symantec Anti-Virus Client, which my University gave us free on a corporate licence. It's basically the same program as Norton Anti-Virus, but with the front end cut down to a massive extent and is actually very efficient. It's a good product - it's a shame Norton, as such a popular product, is giving Symantec a bad name.