I personally am keeping a running log of my attempts and failure or otherwise (a little anal of me yes), but when the total time waste gets to longer than 24 hours, I intend to formally raise it. So far It is 1:10 against JPA being successful from the times I commenced entering my user and PW. Recommend others do similar (noting actual time etc...). At this rate I should have wasted 24 Hours within 2 months. During the same time I will have at least corrected the name of my NOK.