Originally Posted by britanniaboy
The problem in this case is that your friend didn't call the delay line; and we don't know when crewing were advised of the delay to departure.
As much as people moan about crewing, I don't envy them their job and have the utmost respect for them. Sure, some of them can be ratty and rude to us on the phone, but the way I hear some crew speaking to crewing on the phone it's no wonder. We moan about PAX taking out their frustration at the airline on us: we're doing the exact same thing when we have a go at crewing (most of the time).
Thank you Britanniaboy.. The Scheduling (Crewing) job here in the states is like trying to get all the colors of a Rubiks Cube on the same side when Ops/ Mx / Catering are constantly changing colors. Iworked as a dispatcher before Sept. 11 and even had a FA call there to yell (AND I MEAN YELL) at me for canx his trip to his destination b/c a tornado took out the ILS. I thought it was the CA at the time but when I found out it was the FA I just xferd to Scheduling... felt bad understand he was going home but it happens.
The Scheduling department is a Reactionary department. You cant be Proacive because of all the changes that go on throughout the shifts. If your coleague calls in sick or fatigued then that starts the ball rolling for the next day for someone else now that crew is moving and the delay is not posted in a timely manner and then they all show for a flight while STBY is on his/her way. I have had the pleasure of having a pilot tell me "you cant call me out on a trip I am on standby".. my reply was "yea and.... "
Its a hard enough job to do when its running "Smoothly" but we do understand that changes affect the Pilot/FA's lives but it is the only Human factor to deal with from the GCC or SOCC standpoint. I mean a plane doesnt complain to much when you say its not going anywhere for a while. MX smiles b/c they can find new ways to break it, Catering might have a prob if the a/c was loaded. Most of the time when the phone rings at scheduling the odds are that the person calling is not happy.