Maybe, over time, we could set up a whole department of individuals to operate JPA. They could work Mon-Fri 8-5 with Wednesday afternoons for sport. People who still could not log-on to JPA could go and visit this department, seeing a member of staff responsible for their surname.
We could call it...Personnel Flight Services or PFS for short...
Fcuk me - if I haven't just found a wheel to reinvent...