Sorry Jess, not possible. Called allowances today to ask if I can submit claim on good old paper 1771 as I have no JPA logon/passsword yet. No, was the answer, they have been told paper is dead, long live JPA. They also told me I am amongst the many hundreds in a rapidly sinking boat.
Later read that JPA is closing from 1700 tonight to all but the HR people (shineys) for 24 to 48 hours so that they can sort the payroll as they think the system won't be able to cope otherwise.
I would like to have a small wager that those responsible for this mess, not the ones managing it now, but the ones who have already moved on, will already have been commended/promoted for their sterling work. W@nkers !
S_H