MCC CRM

[TRISTAR1]

Dear Billie Bob,

I think that you are missing the point.

Good multi crew co-operation must entail the use of good CRM skills.

As I said in my previous post, it must be understood that potential MCC candidates have no previous formal CRM training. Therefore a good MCC course must give some CRM.

Also in one of your posts you implied that a provider can not withold an MCC certificate. Again you are misinformed. If a candidate does not satisfy the course requirement, then we will not issue a certificate. To date this has not happened, but if a candidate turned up on a course and expected an automatic issue, he/she would be in for a suprise.

I am also a TRE/IRE CRMI and MCCI. The company that I work for also provide training for MCC instructors.

AMC FCL 1.261(d)

1. The objectives of MCC training are optimum decision-making, communication, division of tasks, use of checklists, mutual supervision, teamwork, and support throughout all phases of flight under normal, abnormal and emergency conditions. The training emphasizes the development of non-technical skills applicable to working in a multi crew environment.


2. The training should focus on teaching students the basics on the functioning of crewmembers as teams in a multi crew environment, not simply a collection of technically competent individuals. Furthermore the course should provide students with opportunities to practice the skills that are necessary to be effective team leaders and members. This requires training exercises, which include students as crewmembers in the PF and PNF roles.


3. Students should me made familiar with inter-personal interfaces and how to make the best use of crew co-operation techniques and their personal leadership styles in a way that fosters crew effectiveness. Students should be made aware that their behavior during normal circumstances can have a powerful impact on crew functioning during high workload and stressful situations.

Basic Multi-Crew Co-operation Course
5. The contents of the basic MCC course should cover theoretical knowledge training, practice and feedback in:

a Interfaces
- examples of software, hardware, environment and liveware mismatches in practice

b Leadership/followership and authority
- managerial and supervisory skills
- assertiveness
- barriers
- cultural influence
- PF and PNF roles
- Professionalism
- team responsibility
c Personality, attitude and motivation
- listening
- conflict resolution
- mediating
- critique (pre-flight analyses and planning, ongoing review, postflight)
- team building
d Effective and clear communication during flight
- listening
- feedback
- standard phraseologies
- assertiveness
- participation
e Crew co-ordination procedures
- flight techniques and cockpit procedures
- standard phraseologies
- discipline


Sorry for the long post, but I feel that it should be well understood.