just what exactly is Punitive damges? we have the emotional suffering, whats the Punitive part?
the rude, uncaring, don't-give-a-damn, you're-lucky-we-let-you-on-board-at-all types that seem to form 99.9% of their cabin crew that maybe, occasionally, the customer is right.
dont forget most pax these days pay more for a Bus fare than an air fare these days!
you get what you pay for... i have seen pax entering the terminal with plastic shopping bags! (assuming they were getting on a flight somewhere) and people boarding wearing flannel shirts and tracksuit pants! when air travel is reduced to an airborne public transport system to rival train and bus travel, just what level of service do you expect?