Well whilst we're JPA-bashing, I (we) got a collective e-mail from OC PMS saying how naughty some people were for daring to phone the JPA "help" desk when they CLEARLY hadn't completed the JPA self learning package.
Just in case OC Paperclips and Hi-Lighter Pens is reading....
It took 45 minutes just to be allowed to "learn" how to input my name and address when I tried the learning package. Does anyone know how long the whole bloody thing takes?