Clearly some offence was caused to the lady concerned. Nonetheless this award is absolutely ludicrous and totally out of all proportion to the offence caused. Clearly, however, it would be a shame to look a gift horse in the mouth. I would like to volunteer myself to any airline anywhere in the world and they can verbally abuse me as much as they want for as long as they want. My charge will only be $10million - less than half the price!