Dallas,
Come on now, none of this single-Service stuff; we are in the age of jointery, so we must all be equally disorganised!
J-Bloke,
The only answer I know to the tricky primary contact fiasco is this. Delete your current primary contact from the system in toto. Go and make a cup of tea. Come back half an hour later and enter your new primary contact. Watch the blue line for 20 minutes. Swear at the failure message, kick the computer, go and make another cup of tea. Re-enter new primary contact. Go and make a cup of tea. Re-enter old primary contact (if desired) as a normal (non-primary) contact. Watch the blue line for 20 minutes. Kick the computer. Go and make a cup of tea. Re-enter etc....... Finally, visit lavatory for 40 minutes to divest yourself of all those cups of tea. It worked for me (eventually) but my bladder is giving out under the strain and I've developed a nasty case of caffeine poisoning!
Regards
Ginseng