Fear not, there are at least 3 servers!!
J Bloke
You need to claim under the other option not 1st / 2nd passenger but the third option. (Can't remember the 3 letter abbv. as at home not on JPA!)
The LSA balance issue is being looked into...
Re eight letters simply repeat your town of birth..ie if it was Bath then your PW may be bathbath????? Its a minimum of 8 letters so be imaginative!!
Happy easter JPA'ers