Newcastle simply doesn't have the infrastructure in place to support their lofty ambitions, regardless what the travelling public may want. The organisation leaves quite a lot to be desired.
Anyone who doesn't believe it, just observe what happens when they have as few as 4 or more a/c off pier all requiring turnarounds at the same time. Total meltdown. Frankly it's a piss poor performance and it just wouldn't happen at a 'major' airport.
Nothing against NCL, but they really need to learn to walk before they try and run.