As someone who has spent much of their career in Airline Systems (mainly Operational rather Passenger Related) I was disappointed to hear that something as basic as POB+Infants wasn't handled correctly in Production, even if this appeared to be a one-off glitch.
This was not a one-off glitch. It was something that had been overlooked. And even though it had been pointed out, it was not rectified until it actually caused a delay. Which in my opinion is totally crazy!
But an all Manual System does require A Coupon Control and is from a Back-office viewpoint less than ideal
This is exactly what I can't understand about FR. Not only does their manual system restrict passengers to specific desks, they also require two memembers of staff to go through the process of checking in the passengers again on their DCS post departure??? I've taken part in this process myself, it's extreemly time consuming, and very rarely do the two match up.