Silverhawk:
Your response does little to help in an industry where competition is high,
and pax can vote with their feet.
I am sure there are plenty of others who feel the same as trollyedolly,
and if enough give BLK a wide berth your dismissive approach will
be of little comfort to airport staff who find their jobs disappearing.
Now had you said, yes there are faults but the handling agents and
airport are aware and seeking to improve the situation, then perhaps
trolleydolly and others would be prepared to give BLK another try!!