[quote=Aloon]Do handling agents and airlines sit down and look at the airport facilities when they make a deal??
In my experience the guy in charge of new contracts says 'yes' a lot. Pier stands, a set or rear steps, staff.... you name it you got it.
It's then up to the poorly paid and overworked middle staff to try and provide it. And then get moaned at by same when it JUST CANT HAPPEN.
Great thread...